Poppy's Picnic - the home to feeding a fresh raw diet

Our friendly VIP (Very Important Paws) Team is always on hand to help via email or phone at woof@poppyspicnic.co.uk or 01380 716 599

My food arrived partially defrosted - can I still freeze?

Updated 5 months ago
Sometimes the top layers defrost slightly. The food are still safe to store back in the freezer or defrost fully to use, a long as the contents do not go over 4°C

Our insulated courier boxes have been specially designed for 48 hour transport time, and each pack keeps the other pack cold – a bit like when we huddle together to keep warm! In very hot weather, the top layers of the food packs can start to defrost - but it's nothing to worry about! Simply put them in the freezer and use them as usual.
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